Albion Events Ltd Terms & Conditions of Booking

Last updated on 25 August 2020

Please see below for detailed terms in regards to your booking with Albion Events Ltd.

Definitions and Interpretations

1. In these Conditions these words have the following meanings:

“The Company” Albion Events Limited, Nexus House, 2 Cray Road, Sidcup, Kent, DA14 5DA (referred to as either "the Company", "we", "us" or "our" in this agreement)

“The Contract” any contract under which the Company provides Services to the Client

“The Client” the individual, firm, company or other party with whom the Company contracts

“The Event” the event or occasion to which the booking relates and in connection with which the Company is to provide the Services

“Services” the whole or any part of the services which the Company is to supply in accordance with these conditions

“Terms and Conditions” (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between you and the Company regarding the use of our services.

“The Specified Rate” 4% above Lloyds Bank base lending rate from time to time

“Supply” includes (but is not limited to) any supply under a contract for sale or for the provision of services

“Website” refers to Albion Events, accessible from www.albion-events.com

“You” means the individual accessing or using the services, or the company, or other legal entity on behalf of which such individual is accessing or using the services, as applicable.

2. Contract Terms

2.1 The Contract will be deemed to be in place once the Company has received and accepted the Client’s order in writing. Until accepted the Company will not be under any obligation to the Client.

2.2 Unless otherwise agreed in writing by the Company these Conditions will override any terms or conditions stipulated in or referred to by the Client in its order or pre-contract negotiations.

2.3 Any description or specification contained in the Company’s price lists or other advertising material such as newsletters or content on social media channels is intended merely to present a general picture of the Services and will not form a representation or be part of the Contract.

2.4 In cases where the Company has not acknowledged the Client’s order in writing, these Conditions will apply to the Contract provided the Client has had prior notice of them.

2.5 The Company reserves the right to correct any clerical or typographical errors made by any of its employees at any time prior to or post agreement of the contract.

2.6 The Company reserves the right to make an appropriate charge for secure postage of any event documents or tickets sent to the Client.

2.7 The making of a booking with us, however confirmed (verbally or writing by email, text message or post), or the payment of a deposit or the price in full shall be deemed as acceptance by the client of the Company’s terms and conditions.

2.8 Once the order is confirmed the Company will send the Client a confirmation of their booking by email followed by sending a confirmation of booking form. Once signed by the Client this forms the legal contract for the booking between the Company and the Client.

2.9 Whilst the Company will make every effort to ensure the availability of all packages and tickets advertised is correct, they are all offered subject to availability at the time of booking. If the Client places an order for a package or tickets which are subsequently not available from the Company’s supplier, the Company will notify the Client and either cancel their order, offer an alternative or if payment has already been received issue a full refund within 48 hours.

3. Prices

3.1 Unless otherwise agreed in writing by the Company the Company’s quotations should always be treated as being provisional and these may be altered prior to issuing the invoice at any time for any reason. The Company will make the Client aware of these changes prior to issuing the invoice.

3.2 All prices quoted are exclusive of VAT and any other relevant duties or taxes in respect of the Services provided.  These additional duties will be itemized on the final invoice and shall in all cases be borne by the Client.

3.3 The Company reserves the right to adjust the total price due for the Event and in particular to take account of Foreign Currency, Exchange Rates, fuel surcharges and travel operators’ surcharges. Payment of any increase will be made by the Client within seven days of invoice.

4. Payment

4.1 The Company will invoice the Client as follows:

If the Booking Date is 0-3 months prior to event

100% upfront payment is required

If the Booking Date is over 3 months prior to event

50% due on booking

50% due 3 months prior to event

For bookings for events taking place within 3 months from the date of booking payment will be due 7 days from date of invoice unless otherwise stated. For events taking place within a week of the date of booking immediate payment, within 24 hours, will be required from the Client.

For events taking place more than 3 months from the booking date final balances must be paid to the Company no later than 3 months prior to the first day of the booked event. Time for payment is of the essence of the Contract. The Client will make payment in cash (if agreed at the time of booking) or by cleared funds into the Company’s bank account by 17:00 on the due date.

4.2 Without prejudice to any other rights of the Company interest will be payable on all overdue balances on accounts at the Specified Rate.

4.3 Non-payment on a due date will entitle the Company to demand payment of all outstanding balances whether due or not and/or cancels the Contract.

4.4 The client will not be entitled to withhold payment of any invoice by reason of any right of set-off or any claim or dispute with the Company. If you foresee having issues with being able to make payment by your agreed due date, please inform the Company as soon as possible.

4.5 The Company will have the right to suspend performance of its obligations if it reasonably believes that the Client will not make payment in accordance with these Conditions.

4.6 Tickets, other admission documents and event documents will not under any circumstances be issued prior to receipt and bank clearance of full payment relating to such tickets and admission documents.

5. Cancellation

5.1 The Company may cancel the Contract if the Client:

5.1.1 fails to make any payment by the due date.

5.1.2 enters any composition or arrangements with its creditors.

5.1.3 has a winding up order made against it (company or individual).

5.1.4 has an administrative receiver or administrator appointed.

5.1.5 passes a resolution for winding-up or a Court makes an order to that effect breaches any of these Conditions.

5.2 Clause 5.1 is without prejudice to the Company’s right to the full price for the Services. The Company will be entitled to damages for any consequential loss due to the determination of the Contract.

5.3 The Company may cancel the Contract for any reason provided it gives at least 4 weeks prior written notice to the Client. Subject to clauses 5.1, 5.2, and 7 the Company will refund any monies paid by the Client but will not be under any other liability whatsoever. For the avoidance of doubt this clause will not apply where the Event is cancelled, the date or venue of the Event changed, or the Company cancels the contract due to circumstances beyond its reasonable control.

5.4 Cancellation by the Client will only be accepted at the discretion of the Company if in writing and signed by a company director. A reduction in the number of persons attending an Event will constitute a cancellation, but only in respect to the number of reduced places. The Company will be entitled to retain on demand the deposit payable in accordance with clause 4.1. In addition, any costs or expenses incurred by the Company up to the date of cancellation and all loss or damage resulting from the cancellation in excess of the amount of the reservation fee and the deposit will be paid by the Client.

If a Client wishes to cancel arrangements for whatever reason, the following "cancellation charges" shall apply:

• More than 60 days prior to the event 50% payable.

• Within 60 days of the event, in all instances, whether any monies have previously been received or not 100% payable.

6. Liability

6.1 The Company will not be liable for any loss or damage whatsoever if:

6.1.1 the Event is cancelled.

6.1.2 scheduled participants in the Event fail to attend.

6.1.3 the time, date or venue of the Event is changed.

6.1.4 the Company is unable to provide the Services due to circumstances beyond its reasonable control.

6.2 Where the Company contracts with third parties in order to provide tickets or facilities for the Client it is expressly agreed that the Company acts as agent for the Client. The Company will not have any liability in respect of any direct or consequential loss or damage arising out of or in connection with the provision of goods or services by such third parties.

6.3 Any liability of the Company to the Client arising out of any breach of the Contract and/or the Company’s negligence will be limited to 10% of the total Contract price. The Company shall have no further or other liability in respect of any direct or consequential loss or damage sustained by the Client. This clause is without prejudice to any liability of the Company for death or personal injury arising out of the Company or its servants or agent’s negligence or wilful default.

6.4 No term, condition, warranty or representation (whether express or implied by statute law custom or usage) as to the nature or quality of the Services or the conformity with any description is given by the Company or forms part of any Contract between the Company and the client. If any legislation makes unlawful to exclude or purport to exclude any term from the Contract, this Clause will not apply to that term. This provision will apply unless otherwise stated in these Conditions or unless otherwise agreed in writing by the Company.

6.5 The Client shall indemnify the Company against all costs, expenses, actions claims and demands whatsoever made by any person arising from any action omission or representation by the Client or breach of these conditions.

7. Variation of Arrangements

7.1 Where the Event is cancelled, or the venue of the Event is changed the Company will use its reasonable endeavours to offer the Client an alternative event date or venue (as the case may be) (“the Alternative”). If the Client accepts the alternative, the Company will be entitled to vary the total price to be charged. Any monies already paid by the Client will be considered against the new price. If the Client rejects the alternative the Company will be entitled to treat the Contract as cancelled by the Client and clause 5.4 will apply. If the event is postponed and then rescheduled to a new date the tickets/packages for the Client’s booking will automatically transfer to the new date, and no refund will be due. A refund will only be possible if the Event is cancelled.

7.2 The Company will not be under any liability to the Client if it is unable to offer an alternative. The Company will be entitled to claim any costs or expenses already incurred in connection with the Client’s existing booking but will refund any other monies paid by the Client.

7.3 Bookings made for Football fixtures are on the proviso that the booking is for the specific fixture itself. The booking will stand regardless of any amendments to the original date, venue and kick off time. Requests for cancellation will only be accepted subject to the discretion of the Company. 

8. Assignment

The Client shall not be entitled to assign or part with the benefit of this contract but shall only use the Services for its own benefit and for its invitees who shall not under any circumstances be charged by the Client for attending the Event.

9. Your package/ticket

What is included in a package/ticket?

The only items that are included in your package/ticket are those that are detailed in the appropriate sales literature, or as further detailed on your invoice.

What is not included in a package/ticket?

Items that are not included in your package/ticket are all transport arrangements to and from an event, unless specifically mentioned. Unless stated within your package, all food and drinks at the event. All items of a personal nature such as telephone costs, insurance premiums, etc. Any "extra" items requested and arranged are chargeable and payable on receipt of our invoice.

10. Timings for Events

Although confirmed timings given as part of your pre-event documents will be as accurate as possible, they cannot be guaranteed and cannot form part of a contract or condition. As timetables can be changed at short notice the Company cannot be held responsible for these changes although they will inform the Client of any changes as soon as they possibly can.

11. General Conditions

11.1 These Conditions and the Contract are governed by English Law. All parties to the contract agree to submit to the non-exclusive jurisdiction of the Courts of England and Wales.

11.2 If any provision of these Conditions becomes illegal or void for any reason, the validity of the remaining provisions shall not be affected.

11.3 Failure by the Company to enforce strict compliance with these Conditions by the Client will not constitute a waiver of the Company’s rights under any of the Conditions.

11.4 Your tickets and event information will be dispatched as soon as possible before the event providing full payment has been received.

11.5 All accounts for services and goods provided at any event which are not covered by an inclusive package are due for payment within 7 days of receipt of invoice, unless otherwise stated. Interest may be charged on outstanding payments on accounts.

11.6 Albion Events Limited give no Warranty (whether expressed or implied under statute or otherwise) as to the fitness, quality, suitability or otherwise of the event for which the hospitality is sold and all conditions (whether expressed or implied) as to its fitness, quality, suitability or otherwise (whether under statute or otherwise) are excluded.

11.7 Albion Events Limited has no control over the running of the Event and all details and descriptions in relation thereto are for guide purposes only.

11.8 Albion Events Limited has no responsibility for any property or personal effects left at the Event.

11.9 If Hospitality Packages are to be posted to the customer rather than collected by the customer at Albion Events Limited, then risk in the goods shall pass to the customer upon the items being posted to the address given by the customer. Albion Events Limited shall not be liable for any loss, damage or cost arising by non-delivery by third-party delivery services and reserves the right to levy an additional charge for issuing replacement tickets and documents for those lost whether in the post or otherwise.

11.10 Tickets are included and provided in all packages, unless otherwise stated. In some cases, for security reasons, the actual match, concert or event ticket will be issued on the day of the event.

12. COVID-19 Specific Terms & Conditions

12.1 Face masks must be worn to gain entry and once inside the venue/stadium. It is each guests’ responsibility to take their own face mask. If you are denied access due to not having a face mask we accept no responsibility for this and have no liability for it.  If you remove your face mask inside the venue/stadium and are requested to leave we accept no responsibility for this and have no liability for it.

12.2 Social distancing will likely apply at all venues/stadia and fans can only sit next to others within their social bubble.

12.3 Photo ID must be taken to the venue/stadium.

12.4 At certain venues/stadia the name of the guest will be printed on the ticket. ID may be cross checked to your ticket.  If you are refused entry because the name on the ticket is incorrect we accept no responsibility for this and have no liability for it.

12.5 We must be provided with all guest names at time of booking.  We must also be provided with any other requested details that match what we are being asked by individual clubs and venues.  These can include but are not limited to phone number, address and email address.

12.6 If you have COVID-19 and cannot attend the event we accept no responsibility or liability for this and will not refund the price of the package.

12.7 If guests' temperature is checked on entry to the venue/stadium and you are not allowed entry we accept no responsibility or liability for this and will not refund the price of the package.

12.8 Guests enter venues/stadiums at their own risk.  We accept no liability or responsibility if after the game a guest gets ill and believes this to have been caused by attendance to a venue/stadium for which we have sold a package.

12.9 Guests must inform us if they believe they have COVID-19 or are showing symptoms in the 14 days prior to the event. 

Contact Us 

If you have any questions about these Terms and Conditions, you can contact us:

·       By email: hello@albion-events.com

·       By visiting this page on our website: www.albion-events.com/contact

·       By phone: +44 207 050 0701 or +44 7547 996092

Acknowledgement 

These are the Terms and Conditions governing the use of our services and the agreement that operates between you and the company. These Terms and Conditions set out the rights and obligations of all users regarding the use of our services.

Your access to and use of our services is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use our services to place a booking.

By accessing or using the services you agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions, then you may not access or use our services.

Your access to and use of our services is also conditioned on your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes our policies and procedures on the collection, use and disclosure of your personal information when you use our services or our website and tells you about your privacy rights and how the law protects you. Please read

our Privacy Policy carefully before using our services. Our Privacy Policy can be accessed here – www.albion-events.com/privacy-policy

Links to Other Websites 

Our website may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused

or alleged to be caused by or in connection with the use of or reliance on any such content, packages and/or tickets or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Translation Interpretation 

These Terms and Conditions may have been translated if we have made them available to you the Client. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions 

We reserve the right, at the Company’s sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at the Company’s sole discretion.

By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using our website and our services.